Humana – New Claim Numbers Expand to 15 Digits

February 2018 ~

Humana has made a change to way it assigns claim numbers.

Previously, claims were assigned either a nine- or 15-digit number by Humana’s system. Now, all new claims will now be assigned a 15-digit claim number.

According to the insurer, the new claim number format will provide increased consistency as well as aid in reducing confusion.

Aetna notes that claims with nine-digit claim numbers will still be valid as they are processed. This change only affects the length of the claim number and no changes to processing rules or procedures for claims will be made as a result of the number change.


Source(s): Humana’s YourPractice;