Three Reasons why Communication with your Billing Company is Essential

Doctor talking on the phone

Communication is an important process in every business, including medical practices. Having effective communication with your medical billing company is essential to identify areas of improvement, streamline your processes, and increase revenue.

Effective communication affects processes, efficiency, and every layer of your practice. This important process of sharing information between your business and your billing partner is essential to reach your organizational goals.

First, it is important to communicate to your medical billing company what you are looking for by partnering with them. Set your expectations and let them know what you expect to achieve with this partnership. Your billing company will provide you with best practices and industry expertise. They will also be able to help you identify areas of opportunity to set your practice for success.

Here are three reasons why having effective communication with your billing company is essential for your practice:

  1. Identify trends & areas of opportunity: By having frequent communication with your billing company about your Key Performance Indicators (KPIs) trends, your partner will provide you with complete visibility into all your financial activity. You will have access to drill-down data that allows you to manage your business and measure your performance. Your Client Manager or Medical Billing Representative can help you guide your efforts based on this information to detect areas of improvement, streamline your processes, and optimize revenue.
  2. Educate your staff: Effective communication with your medical billing partner will help you educate and inform your staff on best practices for your business. A qualified partner will provide you with constant education and feedback to help you reduce errors and train your staff to improve your workflows. Your partner will insure the best and proper billing approaches and provide insight for your employees to do their best.
  3. Stay on top of medical updates: Medical billing can be complex. Regulations and guidelines are constantly changing and sometimes can seem like a daunting and exhausting task to keep up with it. However, counting on a medical billing company who communicates with you frequently can help you be compliant with the various rules and regulations while also provides you with feedback relative to your practice´s compliance risks and behaviors.

Physician practices are more successful when there is regular communication and collaboration with their medical billing partner. At AdvantEdge (AHS) we have numerous communication methods for practice performance and strategic direction, as well as day-to day management of the revenue cycle.

Your AHS Client Manager will be actively engaged backed by a full, support team to drive the value that you deserve for the service you are contracting. Our Client Managers are in frequent communication to address concerns our clients have on an ongoing basis to monitor trends, identify areas of improvement, and optimize revenue.

To learn more about how to optimize your communication with your billing company,  get in touch with an AdvantEdge expert, or stay up to date on company and industry trends by visiting our Linkedin page.